Outage in Twilio

SMS Delivery Failures to Brazil via Subset of Shortcodes

Resolved Minor
December 15, 2025 - Started about 22 hours ago - Lasted about 14 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Failures From Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

Need to monitor Twilio outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 12/15/2025 09:00PM

We are no longer experiencing SMS Delivery Failures when sending SMS to Brazil via a Subset of Shortcodes. This incident has been resolved.

MONITORING about 9 hours ago - at 12/15/2025 07:09PM

We are observing successful SMS delivery to Brazil via Subset of Shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 12/15/2025 01:41PM

We are experiencing SMS delivery failures to Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 12/15/2025 09:48AM

We are experiencing SMS delivery failures to Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 12/15/2025 07:55AM

We are experiencing SMS delivery failures to Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 12/15/2025 06:55AM

We are experiencing SMS Delivery Failures From Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Latest Twilio outages

Elevated Timeouts and Latency in Porting Dbs - about 8 hours ago
SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes - about 8 hours ago
AccSec SNA API Failure For Indonesia Smartfren - about 12 hours ago
SMS Delivery Delays to Tigo Network in Honduras - about 21 hours ago
SMS Delivery Failure to Multiple Networks in Japan via domestic pre-registered Sender ID - 1 day ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook