Outage in Twilio

AccSec SNA API Failure For Indonesia Smartfren

Minor
December 15, 2025 - Started about 12 hours ago
Official incident page

Incident Report

We are investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Twilio Verify Silent Network Auth

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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 12/16/2025 02:30AM

We are continuing to investigate the intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 12/16/2025 12:32AM

We are still investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 12/15/2025 10:30PM

We are still investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 12/15/2025 08:40PM

We are investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 12/15/2025 04:24PM

We are investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 12/15/2025 04:23PM

We are investigating intermittent issues with the SNA channel in the Verify API. We expect to provide another update in 1 hour or as soon as more information becomes available.

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