Outage in Twilio

SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes

Resolved Minor
December 15, 2025 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 12/16/2025 12:45AM

We are no longer experiencing SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes. This incident has been resolved.

INVESTIGATING about 9 hours ago - at 12/15/2025 09:14PM

We are still experiencing SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 12/15/2025 08:23PM

We are experiencing SMS Delivery Delays and Failures to Movistar Network in Chile via a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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