Outage in Twilio

SMS Delivery Delays to Smart in Philippines

Resolved Minor
December 17, 2025 - Started about 5 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to the Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC Twilio SMS

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Latest Updates ( sorted recent to last )
RESOLVED 43 minutes ago - at 12/17/2025 04:59AM

We are no longer experiencing delivery report delays when sending messages to the Smart network in Philippines. This incident has been resolved.

MONITORING about 2 hours ago - at 12/17/2025 03:20AM

We are observing recovery in delivery report delays when sending messages to the Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 12/17/2025 01:32AM

We are still experiencing SMS delivery delays when sending messages to the Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 12/17/2025 12:39AM

We are experiencing SMS delivery delays when sending messages to the Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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