Outage in Twilio

Customer Accounts Not Upgrading After Successful Payment Processing

Minor
December 17, 2025 - Started about 17 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Other

Need to monitor Twilio outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 12/18/2025 07:48AM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 12/17/2025 11:55PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 8 hours or as soon as more information becomes available

INVESTIGATING about 14 hours ago - at 12/17/2025 07:56PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 4 hours or as soon as more information becomes available

INVESTIGATING about 16 hours ago - at 12/17/2025 06:00PM

We are still investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING about 17 hours ago - at 12/17/2025 04:42PM

We are investigating a service interruption with customer accounts not upgrading after successful payment processing. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 17 hours ago - at 12/17/2025 04:38PM

Our monitoring systems have detected a potential issue customer accounts not upgrading after successful payment processing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook