Outage in Twilio

On Call Engineers are Investigating an issue with Identity services

Resolved Minor
December 17, 2025 - Started about 15 hours ago - Lasted 8 minutes
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Identity services are throwing 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 12/17/2025 06:45PM

We have fully investigated the Identity services issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

INVESTIGATING about 15 hours ago - at 12/17/2025 06:39PM

Our monitoring systems have detected a potential issue with Identity services are throwing 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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