Outage in Twilio

Issue With Invoking Webhook for Outgoing Caller Ids Resource Verification for a Subset of Customers

Resolved Minor
January 09, 2026 - Started about 16 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Caller Id service failing to invoke the webhook when the method is GET. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 01/09/2026 08:14PM

The issue has been resolved and invoking the webhook for outgoing caller IDs resource verification is operating normally at this time.

MONITORING about 14 hours ago - at 01/09/2026 07:45PM

Invoking the Webhook for Outgoing Caller Ids resource verification is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 01/09/2026 06:45PM

We are investigating an issue when invoking the Webhook for Outgoing Caller Ids resource verification for a subset of customers . We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 01/09/2026 06:08PM

Our monitoring systems have detected a potential issue with Caller Id service failing to invoke the webhook when the method is GET. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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