Outage in Twilio

SMS Delivery Delays From Network Subscribers to a Subset of Twilio Phone Numbers in Australia

Resolved Minor

January 14, 2026 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/14/2026 06:55AM

We are no longer experiencing delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. This incident has been resolved.

MONITORING about 2 months ago - at 01/14/2026 04:51AM

We are observing recovery in SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. We will continue monitoring the service to ensure full recovery and will provide another update within 2 hours or sooner as more information becomes available.

INVESTIGATING about 2 months ago - at 01/14/2026 04:08AM

We are currently experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update within 4 hours or sooner as more information becomes available.

INVESTIGATING about 2 months ago - at 01/14/2026 02:10AM

We are currently experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are actively working with our carrier partner to resolve the issue. We will share another update within 2 hours or sooner as more information becomes available.

INVESTIGATING about 2 months ago - at 01/14/2026 01:09AM

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