Outage in Twilio

SMS/MMS Delivery Report Delays & Message Delivery Delays to Verizon Wireless (US) for a Subset of Long Codes, Short Codes, and Toll-Free Numbers

Resolved Minor
January 14, 2026 - Started about 15 hours ago - Lasted about 12 hours
Official incident page

Incident Report

We are experiencing delays in receiving message delivery reports when sending to Verizon Wireless in the United States from a subset of long codes and short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 01/15/2026 06:05AM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. This incident has been resolved.

MONITORING about 4 hours ago - at 01/15/2026 04:20AM

We are observing recovery in MMS/SMS delivery when sending messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 01/15/2026 02:36AM

We are continuing to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 01/14/2026 10:46PM

We are continuing to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 01/14/2026 08:47PM

We are continuing to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 01/14/2026 07:33PM

We are continuing our investigation and have discovered Zipwhip Messaging is also affected.

INVESTIGATING about 14 hours ago - at 01/14/2026 06:47PM

We continue to experience delivery delays when sending SMS/MMS messages to Verizon Wireless in the United States from a subset of long codes, short codes, and toll-free numbers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/14/2026 06:26PM

We are continuing our investigation and have discovered a subset of toll-free numbers are also affected.

INVESTIGATING about 14 hours ago - at 01/14/2026 06:04PM

We are continuing our investigation and have discovered SMS is also affected.

INVESTIGATING about 15 hours ago - at 01/14/2026 05:45PM

We are experiencing delays in receiving message delivery reports when sending to Verizon Wireless in the United States from a subset of long codes and short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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