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Outage in Twilio

Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia

Resolved Minor
February 10, 2026 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/11/2026 01:24AM

Our engineers have monitored the fix and confirmed the issue with degraded audio quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia has been resolved. All services are now operating normally at this time.

MONITORING about 2 months ago - at 02/10/2026 11:40PM

We have started seeing recovery in degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/10/2026 08:00PM

We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/10/2026 06:01PM

We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/10/2026 05:01PM

We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.

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