Outage in Twilio
User Authentication Identity API High Latency for Verizon in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio's User Authentication Identity API experienced high latency specifically for Verizon customers in the United States, affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes services. The incident lasted 6.9 hours, during which customers would have experienced slower response times when using authentication services for Verizon phone numbers. Twilio identified the root cause and resolved the latency issues after monitoring service recovery.
Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 02/24/2026 02:11PM
We are no longer experiencing User Authentication Identity API High Latency for Verizon in United States. This incident has been resolved.
MONITORING
about 18 hours ago - at 02/24/2026 12:16PM
We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 20 hours ago - at 02/24/2026 10:16AM
We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 22 hours ago - at 02/24/2026 08:20AM
Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 23 hours ago - at 02/24/2026 07:20AM
Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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