Outage in Twilio

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States

Resolved Minor

February 24, 2026 - Started about 13 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery receipt delays from a subset of Long Codes to multiple small networks in the United States, though message delivery itself continued to succeed. The issue affected SMS Long Code services in North America for 4.9 hours. The service was restored after monitoring showed recovery of delivery receipts, and the incident was resolved.

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 02/24/2026 09:33PM

We are no longer experiencing SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. This incident has been resolved.

MONITORING about 11 hours ago - at 02/24/2026 07:06PM

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 02/24/2026 05:37PM

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 02/24/2026 04:45PM

We are continuing to investigate this issue.

INVESTIGATING about 13 hours ago - at 02/24/2026 04:44PM

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