Outage in Twilio
SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Short Codes to Movistar Mexico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery failures affecting a subset of Alphanumeric Sender IDs and Short Codes when sending messages to Movistar network subscribers in Mexico. The issue impacted Twilio's SMS service in the Latin America region for 6.5 hours. The team identified the root cause and successfully restored normal SMS delivery operations.
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Senders and Short Codes to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/26/2026 10:22PM
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Movistar network subscribers in Mexico is operating normally.
MONITORING
about 1 month ago - at 02/26/2026 08:24PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Alphanumeric Sender IDs to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 02/26/2026 06:46PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 02/26/2026 04:52PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 02/26/2026 03:56PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Short Codes to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 02/26/2026 03:52PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Senders and Short Codes to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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