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Outage in Twilio

SMS Delivery Delays from Twilio to Claro Chile

Resolved Minor
February 26, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Claro network subscribers in Chile, affecting customers sending messages to that specific carrier. The issue lasted 4.8 hours, during which SMS messages faced delivery delays rather than complete failures. Twilio identified the root cause and gradually restored normal SMS delivery performance, with full resolution confirmed after monitoring service stability.

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/27/2026 02:02AM

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Chile. This incident has been resolved.

MONITORING about 1 month ago - at 02/27/2026 12:06AM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 02/26/2026 10:18PM

We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 02/26/2026 09:27PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/26/2026 09:17PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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