Outage in Twilio
User Authentication Identity SNA and Gateway API Errors for T-Mobile in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced User Authentication Identity SNA missing redirects and Gateway API failures specifically affecting T-Mobile users in the United States for 4.8 hours. The issue impacted Twilio's Verify Silent Network Auth service, preventing proper authentication redirects for customers using T-Mobile as their carrier. Engineers identified the root cause and implemented a fix, with service recovery confirmed after monitoring for stability.
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthNeed to monitor Twilio outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/27/2026 08:25PM
Our engineers have monitored the fix and confirmed the issue with User Authentication Identity SNA missing redirects for T-Mobile in the United States has been resolved. All services are now operating normally at this time.
MONITORING
about 1 month ago - at 02/27/2026 06:31PM
We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 02/27/2026 04:39PM
Twilio customers may be experiencing User Authentication Identity SNA and Gateway API failure increases in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 02/27/2026 03:39PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines - about 12 hours ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
