Outage in Twilio
Unable to Create Campaigns via Console
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 4.6-hour outage where users were unable to create new SMS campaigns through the console, receiving "There was an error while processing your request" messages with undefined error details. The issue affected both main accounts and subaccounts attempting to register campaigns via the Twilio console interface. Engineers implemented a fix and confirmed the service returned to normal operation after monitoring system performance.
Our monitoring systems have detected a potential issue with registering new campaigns from the Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/27/2026 10:59PM
The issues when creating new campaigns for accounts and subaccounts via Console has been resolved and the service is operating normally at this time.
MONITORING
about 1 month ago - at 02/27/2026 08:58PM
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 02/27/2026 07:53PM
We are experiencing Issues when creating new campaigns for accounts and subaccounts via Console. Error is displayed: "There was an error while processing your request, please try again. Error details: undefined." Our engineers are working internally to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 02/27/2026 07:12PM
We are experiencing Issues when creating new campaigns for accounts and subaccounts via Console. Error is displayed: "There was an error while processing your request, please try again. Error details: undefined." Our engineers are working internally to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 02/27/2026 06:26PM
Our monitoring systems have detected a potential issue with registering new campaigns from the Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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