Outage in Twilio
Automated Alert: No Customer Impact
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced an issue with account deletions that involved shared A2P 10DLC brands between multiple accounts. The incident affected a small set of customers who were attempting to delete accounts with shared messaging brands. The issue was resolved after 54 minutes, with affected customers contacted individually to address any concerns.
We have identified an issue impacting Account deletions involving shared A2P 10dlc Brands with other accounts. Until we post an update, please refrain from deleting accounts if they have brands shared with other accounts.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/27/2026 10:36PM
We have fully investigated the issue impacting account deletions involving shared A2P 10dlc Brands with other accounts, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
INVESTIGATING
about 1 month ago - at 02/27/2026 09:43PM
We have identified an issue impacting Account deletions involving shared A2P 10dlc Brands with other accounts. Until we post an update, please refrain from deleting accounts if they have brands shared with other accounts.
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