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Outage in Twilio

SMS Delivery Delays From Twilio to Moov in Côte d'Ivoire

Resolved Minor
February 28, 2026 - Started about 1 month ago - Lasted about 18 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Moov network subscribers in Côte d'Ivoire for 18.4 hours, affecting customers trying to send messages to that specific carrier network. The issue was resolved through collaboration with Twilio's carrier partner, and SMS delivery returned to normal operation.

Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/01/2026 05:28PM

The incident has been resolved and SMS delivery from Twilio to Moov network subscribers in Côte d'Ivoire is operating normally.

MONITORING about 1 month ago - at 03/01/2026 03:30PM

We are observing successful SMS delivery from Twilio to Moov network subscribers in Côte d'Ivoire. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 03:19PM

We continue experiencing SMS delivery delays when sending messages to Moov network subscribers in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 07:23AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 03:19AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 12:07AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/28/2026 11:13PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 02/28/2026 11:07PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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