Outage in Twilio

SMS Delivery Failures From Twilio to MTS Kazakhstan

Resolved Minor

March 01, 2026 - Started about 1 month ago - Lasted about 13 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures to MTS network subscribers in Kazakhstan for 13.1 hours. The issue affected Twilio customers trying to send SMS messages to recipients on the MTS network in that region. Twilio engineers worked with their carrier partner to resolve the problem, and SMS delivery was restored to normal operation.

Twilio customers may be experiencing SMS delivery failures from Twilio to MTS network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/02/2026 05:16AM

The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Kazakhstan is operating normally.

INVESTIGATING about 1 month ago - at 03/01/2026 11:03PM

We are still experiencing SMS delivery failures from Twilio to MTS network subscribers in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 07:11PM

We are still experiencing SMS delivery failures from Twilio to MTS network subscribers in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 05:11PM

We continue experiencing SMS delivery failures from Twilio to MTS network subscribers in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 04:11PM

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