Outage in Twilio

MMS Delivery Delays From Twilio to Altice United States

Resolved Minor

March 01, 2026 - Started about 1 month ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

Twilio customers experienced MMS delivery delays when sending messages to Altice network subscribers in the United States, affecting MMS Long Code services in North America. The incident lasted 8.7 hours, with Twilio actively investigating the issue throughout the duration. Service was restored to normal operation after the team observed recovery and monitored for stability.

Twilio customers may be experiencing MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio MMS Long Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/02/2026 04:20AM

The incident has been resolved and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

MONITORING about 1 month ago - at 03/02/2026 02:21AM

We have observed a recovery in MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 10:21PM

Twilio customers may be experiencing MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 08:24PM

Twilio customers may be experiencing MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/01/2026 07:43PM

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