Outage in Twilio

SMS Delivery Delays from Twilio to Rakuten Japan

Resolved Minor

March 02, 2026 - Started about 11 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Rakuten network subscribers in Japan for 5.6 hours, affecting customers sending messages to that specific carrier. The team identified the root cause and worked to resolve the delivery issues. Service was restored after observing recovery in SMS delivery performance and confirming stable operations.

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

Need to monitor Twilio outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 03/02/2026 09:57PM

We are no longer experiencing SMS delivery delays when sending messages to Rakuten network in Japan. This incident has been resolved.

MONITORING about 8 hours ago - at 03/02/2026 07:58PM

We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 9 hours ago - at 03/02/2026 06:27PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 10 hours ago - at 03/02/2026 05:27PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 03/02/2026 04:27PM

Latest Twilio outages

Event Streams Facing Delivery Delays - about 5 hours ago

MMS Delivery Delays from a Subset of Twilio Long Codes to Altice United States - about 7 hours ago

SMS Delivery Delays and Failures From Twilio Alphanumeric Sender IDs to Multiple Networks in United Arab Emirates - about 14 hours ago

SMS Delivery Delays from Twilio to Access Malawi - about 23 hours ago

SMS Delivery Delays from Twilio to Lycamobile United Kingdom - about 24 hours ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook