Outage in Twilio

SMS Delivery Delays From Twilio to Tune Talk Malaysia

Resolved Minor

March 03, 2026 - Started about 15 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Tune Talk network subscribers in Malaysia for 4.6 hours, affecting customers sending messages to that specific carrier. The engineering team investigated the issue and monitored recovery as delivery rates gradually returned to normal. The incident was fully resolved with SMS delivery rates confirmed to be back to normal levels.

Twilio customers may be experiencing SMS delivery delays from Twilio to Tune Talk network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 03/03/2026 02:59PM

The issue affecting SMS delivery to Tune Talk network subscribers in Malaysia has been resolved. Our engineering team has confirmed that delivery rates have returned to normal levels.

MONITORING about 12 hours ago - at 03/03/2026 01:10PM

We are continuing to observe recovery in SMS delivery delays when sending messages to Tune Talk network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 14 hours ago - at 03/03/2026 11:17AM

We are observing recovery in SMS delivery delays when sending messages to Tune Talk network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 03/03/2026 10:28AM

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