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Outage in Twilio

SMS Delivery Delays to MTN Network in Cameroon

Resolved Minor
March 04, 2026 - Started about 3 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to MTN network subscribers in Cameroon for 2.7 hours. The issue affected SMS services in the Middle East & Africa region, causing delayed message delivery to users on the MTN network. The service was restored after the engineering team investigated and resolved the underlying delivery issues.

Our monitoring systems have detected a potential issue associated to SMS delivery delays to MTN network in Cameroon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 03/04/2026 09:37PM

We are no longer experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. This incident is resolved.

MONITORING about 2 hours ago - at 03/04/2026 07:53PM

We are observing recovery in SMS delivery delays from Twilio to MTN network subscribers in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 03/04/2026 07:06PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 03/04/2026 07:01PM

Our monitoring systems have detected a potential issue associated to SMS delivery delays to MTN network in Cameroon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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