Outage in Twilio

SMS Delivery Delays from Twilio to MTN Ghana

Resolved Minor

March 07, 2026 - Started about 13 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to MTN network subscribers in Ghana for 4.9 hours, affecting customers sending messages through Twilio's SMS service in the Middle East & Africa region. The team identified the root cause and worked on a resolution, with service recovery observed before full resolution. SMS delivery to MTN Ghana subscribers returned to normal operation after monitoring confirmed service stability.

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 03/07/2026 11:36PM

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Ghana is operating normally.

MONITORING about 9 hours ago - at 03/07/2026 10:41PM

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 9 hours ago - at 03/07/2026 10:35PM

Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 11 hours ago - at 03/07/2026 08:35PM

Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 12 hours ago - at 03/07/2026 07:39PM

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 03/07/2026 06:45PM

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