Outage in Twilio

SMS Delivery Delays from Twilio to Claro Colombia

Resolved Minor

March 10, 2026 - Started about 14 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Claro network subscribers in Colombia for 4.7 hours. The issue affected SMS services in the Latin America region, causing messages sent through Twilio to be delayed when reaching Claro mobile users. The service was fully restored after the team observed recovery and confirmed normal delivery times were resumed.

Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 03/10/2026 09:56AM

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. This incident has been resolved.

MONITORING about 11 hours ago - at 03/10/2026 08:11AM

We are observing recovery in SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 03/10/2026 06:19AM

Twilio customers are still continue to experience SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 03/10/2026 05:22AM

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