Outage in Twilio
Account Suspension Error
Resolved MinorIncident Report
Summary AI Generated
A small subset of Twilio accounts were erroneously suspended, preventing affected users from accessing their services. The incident lasted 3.4 hours before all affected accounts were reactivated and normal operations resumed. Twilio resolved the suspension error and confirmed systems were operating normally.
A small subset of accounts were suspended in error. We are working to resolve this as quickly as possible. We will provide another update in 1 hours or sooner if more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 03/11/2026 05:52PM
All accounts affected by the suspension error have now been reactivated, and the issue has been resolved. Systems are operating normally at this time.
MONITORING
about 5 hours ago - at 03/11/2026 04:17PM
All accounts affected by the suspension error have been reactivated. We will continue to monitor for system stability and provide another update in 2 hours, or sooner if more information becomes available.
INVESTIGATING
about 5 hours ago - at 03/11/2026 03:35PM
A small subset of accounts were suspended in error. We are still working to resolve this as quickly as possible. We will provide another update in 2 hours or sooner if more information becomes available.
INVESTIGATING
about 6 hours ago - at 03/11/2026 02:37PM
A small subset of accounts were suspended in error. We continue to work to resolve this as quickly as possible. We will provide another update in 1 hour or sooner if more information becomes available.
INVESTIGATING
about 7 hours ago - at 03/11/2026 02:29PM
A small subset of accounts were suspended in error. We are working to resolve this as quickly as possible. We will provide another update in 1 hours or sooner if more information becomes available.
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