Outage in Twilio

User Authentication Identity API Errors for XL Axiata in Indonesia

Resolved Minor

March 11, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio customers experienced User Authentication Identity API errors specifically for XL Axiata in Indonesia, affecting the Verify Silent Network Auth component. The team implemented a fix and monitored system stability before fully resolving the incident after 3.3 hours.

Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Verify Silent Network Auth

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/12/2026 02:24AM

Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.

MONITORING 1 day ago - at 03/12/2026 02:10AM

Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 03/12/2026 12:11AM

Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/11/2026 11:12PM

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