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Outage in Twilio

SMS Delivery Failures from Twilio to Malitel Mali

Resolved Minor
March 13, 2026 - Started about 9 hours ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures to Malitel network subscribers in Mali for 8.2 hours. The incident affected Twilio's SMS service in the Middle East & Africa region, preventing customers from successfully sending text messages to Malitel users. The issue was resolved and SMS delivery to Mali's Malitel network returned to normal operation.

Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 03/13/2026 01:57PM

The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.

MONITORING about 3 hours ago - at 03/13/2026 12:07PM

We are observing successful SMS delivery from Twilio to Malitel network subscribers in Mali. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 03/13/2026 08:43AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 03/13/2026 06:45AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 03/13/2026 05:44AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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