Outage in Twilio
PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment
Resolved MinorIncident Report
Summary AI Generated
Twilio's Pay-As-You-Go accounts experienced billing system issues where accounts remained suspended after payment or stayed active with negative balances. The incident affected Twilio's billing component and lasted 2.7 hours before engineers implemented a fix and resolved the account state synchronization problems.
Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.
Components affected
Twilio BillingNeed to monitor Twilio outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 03/13/2026 06:46PM
Twilio PayG (Pay-As-You-Go) accounts are no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. This incident is resolved.
MONITORING
about 11 hours ago - at 03/13/2026 04:54PM
Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 12 hours ago - at 03/13/2026 04:04PM
Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.
Latest Twilio outages
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico - about 7 hours ago
SMS Delivery Delays from Twilio to MTN Zambia - about 13 hours ago
SMS Delivery Delays From a Subset of Twilio Registered Sender IDs to Telenor Serbia - about 17 hours ago
SMS Delivery Failures from Twilio to Malitel Mali - about 22 hours ago
Stop wasting hours on 'is it us or them?'
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
