Outage in Twilio
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays from a subset of short codes to major US mobile networks (Verizon, AT&T, T-Mobile) and Puerto Rico for 2.5 hours. The issue initially affected only Verizon subscribers but expanded to include other carriers before being resolved. Service was restored to normal operations after the team identified and fixed the underlying cause.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 03/13/2026 11:01PM
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico is operating normally.
MONITORING
about 6 hours ago - at 03/13/2026 09:36PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 7 hours ago - at 03/13/2026 09:09PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon, AT&T, and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 7 hours ago - at 03/13/2026 08:53PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon, T-Mobile and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 7 hours ago - at 03/13/2026 08:41PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 7 hours ago - at 03/13/2026 08:32PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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