Outage in Twilio
SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Brazil
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery failures from a subset of short codes to multiple network subscribers in Brazil, affecting SMS services in Latin America. The incident lasted 37 minutes while the team investigated the delivery issues. SMS delivery between Twilio short codes, long codes, and affected Brazilian networks was restored to normal operation.
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 04/12/2026 03:22PM
The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and Long Codes and affected networks in Brazil is operating normally.
INVESTIGATING
about 7 hours ago - at 04/12/2026 02:48PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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