Outage in Twilio
Issues with Inbound PSTN Call Verification
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced issues with their Verify service affecting EVSS v1 and Neustar v2 verification systems, causing inbound PSTN calls to fail verification. The incident impacted phone-based verification processes for approximately 2.8 hours before engineers resolved the issue and restored normal operations.
We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio VerifyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 04/22/2026 07:13PM
This has been resolved and Verify is operating normally at this time.
INVESTIGATING
1 day ago - at 04/22/2026 05:38PM
We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 04/22/2026 04:38PM
We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 04/22/2026 04:32PM
We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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