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Outage in Twilio

SMS Delivery Delays from Twilio to Tigo Honduras

Resolved Minor
April 22, 2026 - Started about 19 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Tigo network subscribers in Honduras for 6.7 hours. The issue affected customers sending SMS messages through Twilio's service to recipients on the Tigo network in Honduras. The team identified the root cause and restored normal SMS delivery operations.

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 04/23/2026 04:16AM

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.

MONITORING about 14 hours ago - at 04/23/2026 02:06AM

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 15 hours ago - at 04/23/2026 01:04AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 04/23/2026 12:36AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 04/22/2026 10:35PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 04/22/2026 09:35PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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