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Outage in Twilio

SMS Delivery Delays from Twilio to Etisalat Afghanistan

Resolved Minor
April 25, 2026 - Started about 18 hours ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Etisalat network subscribers in Afghanistan for 16.5 hours. The issue affected Twilio customers sending SMS messages to recipients on the Etisalat network in that region. Service was restored to normal operation after monitoring confirmed recovery.

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 04/26/2026 12:46AM

The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.

MONITORING about 3 hours ago - at 04/25/2026 10:47PM

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 04/25/2026 03:30PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 04/25/2026 11:29AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 04/25/2026 09:19AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 04/25/2026 08:16AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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