Outage in Twilio
Lookup Identity Match Lookup V2 API package Increased Error Rate
Resolved MinorIncident Report
Summary AI Generated
Twilio's Identity Match Lookup V2 API package experienced an increased error rate affecting some customers for 1.7 hours. Engineers identified the issue, applied a fix, and monitored improvements until the error rates returned to normal levels. All other Lookup API packages remained unaffected during the incident.
Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 04/28/2026 12:53AM
We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.
MONITORING
about 19 hours ago - at 04/27/2026 11:17PM
Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
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