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Outage in Twilio

Voice Call Failures from Network Subscribers to Twilio Sweden Phone Numbers

Resolved Minor
April 29, 2026 - Started about 23 hours ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced voice call failures from network subscribers in Sweden to Twilio Sweden phone numbers for 11.3 hours due to a carrier partner issue. The incident affected Twilio's Voice service in the Europe region, preventing customers from receiving calls from Swedish network subscribers to their Twilio phone numbers. The issue was resolved after working with the carrier partner, and voice calls returned to normal operation.

We are observing a subset of call failures to Twilio Sweden phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 04/29/2026 09:38PM

The incident has been resolved and voice calls from network subscribers in Sweden to Twilio Sweden Phone Numbers are operating normally.

MONITORING about 13 hours ago - at 04/29/2026 08:00PM

We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

MONITORING about 17 hours ago - at 04/29/2026 03:59PM

We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 19 hours ago - at 04/29/2026 01:59PM

We have observed a recovery in voice calls from Sweden network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 04/29/2026 11:54AM

Twilio customers may be experiencing voice call failures from Sweden Network Subscribers to Twilio Sweden Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 04/29/2026 10:53AM

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 04/29/2026 10:23AM

We are observing a subset of call failures to Twilio Sweden phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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