Outage in Twilio
New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced an issue where new accounts were incorrectly flagged as legacy WhatsApp accounts, affecting the Messaging Channels component. The incident impacted a small percentage of customers over a 24-hour period. Engineers identified the root cause and resolved the issue, with affected account types being remediated.
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Messaging ChannelsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/30/2026 05:38PM
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
IDENTIFIED
about 1 month ago - at 04/30/2026 10:31AM
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 04/30/2026 02:33AM
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 04/29/2026 09:33PM
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 04/29/2026 07:27PM
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 04/29/2026 06:24PM
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts
and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 04/29/2026 05:40PM
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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