Outage in Twilio

New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account

Minor

April 29, 2026 - Started about 15 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Components affected

Twilio Messaging Channels

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Latest Updates ( sorted recent to last )

IDENTIFIED about 6 hours ago - at 04/30/2026 02:33AM

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.

IDENTIFIED about 11 hours ago - at 04/29/2026 09:33PM

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.

IDENTIFIED about 13 hours ago - at 04/29/2026 07:27PM

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.

IDENTIFIED about 15 hours ago - at 04/29/2026 06:24PM

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts
and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 04/29/2026 05:40PM

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