Outage in Twilio

SMS Delivery Delays and Failures Between a Subset of Twilio Short Codes and Telcel in Mexico

Minor

April 30, 2026 - Started about 3 hours ago
Official incident page

Incident Report

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

IDENTIFIED 14 minutes ago - at 04/30/2026 08:13PM

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 2 hours ago - at 04/30/2026 06:12PM

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 3 hours ago - at 04/30/2026 05:12PM

Twilio customers may be experiencing SMS delivery delays and failures between Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 04/30/2026 04:59PM

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