Outage in Twilio
Ticket Creation Errors in the Twilio Help Center
Resolved MinorIncident Report
Summary AI Generated
Twilio's Help Center experienced ticket creation errors for 1.3 hours, specifically preventing support tickets from being created when users selected priority 4. Users could work around the issue by selecting priority 1, 2, or 3 instead. Engineers deployed a fix and restored normal ticket creation functionality across all priority levels.
Our monitoring systems have detected a potential issue with creating tickets in the Twilio Help Center. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Customer Support CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 04/30/2026 06:57PM
Twilio engineers have resolved the issues impacting ticket creation in the Twilio Help Center. All support tickets are now being created as expected. The Twilio Help Center is operating normally at this time.
MONITORING
about 2 hours ago - at 04/30/2026 06:31PM
Engineers have resolved the issues impacting ticket creation in the Twilio Help Center. All support tickets are now being created as expected. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 04/30/2026 05:48PM
Twilio engineers are investigating an issue with the Twilio Help Center and are working to deploy a fix. Selecting priority 4 when creating a support ticket will prevent the support ticket from being created. Please select priority 1, 2 or 3 to ensure tickets are created. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 04/30/2026 05:40PM
Our monitoring systems have detected a potential issue with creating tickets in the Twilio Help Center. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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