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Outage in Twilio

Flex Insights Historical Reporting is observing data load errors while uploading data to Gooddata.

Resolved Minor
April 30, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's Flex Insights service experienced data load errors for 5.1 hours due to a vendor-side datacenter outage affecting the Gooddata integration. Customers encountered delayed data and errors when loading historical reports, with some accounts remaining unaffected while others experienced stale data. The service was restored to normal functionality after the underlying datacenter issue was resolved.

We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Insights

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/01/2026 01:43AM

We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata and the service is functioning normally at this time.

MONITORING about 1 month ago - at 05/01/2026 01:22AM

We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata but we will continue to monitor the situation. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 05/01/2026 12:48AM

We are continuing to address the intermittent issues with Flex Insights. The root cause has been traced to a specific vendor-side datacenter outage. While some accounts remain unaffected, others may experience stale data or errors when loading reports. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/30/2026 11:14PM

We are continually investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/30/2026 09:29PM

We are still investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/30/2026 08:38PM

We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.

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