Outage in Twilio
MMS Delivery Failures from a Subset of Twilio Long Codes to Liberty Media Puerto Rico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced MMS delivery failures from a subset of long codes to Liberty Media network subscribers in Puerto Rico for 5 hours. The issue affected Twilio customers' ability to send MMS messages to recipients on the Liberty Media network in Puerto Rico. The team identified the root cause and implemented a fix, with service recovery observed and monitored before full resolution was confirmed.
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 05/05/2026 01:48AM
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.
MONITORING
about 13 hours ago - at 05/05/2026 12:47AM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 15 hours ago - at 05/04/2026 10:47PM
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 15 hours ago - at 05/04/2026 10:13PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 16 hours ago - at 05/04/2026 09:15PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 16 hours ago - at 05/04/2026 09:13PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 16 hours ago - at 05/04/2026 09:06PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 05/04/2026 08:49PM
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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