Outage in Twilio
SMS Delivery Delays and Failures between Twilio and Multiple Networks in Malaysia
Minor
May 05, 2026 - Started about 11 hours ago
Official incident page
Official incident page
Incident Report
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 05/05/2026 12:33PM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 hour ago - at 05/05/2026 11:59AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 05/05/2026 07:57AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 05/05/2026 05:52AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 9 hours ago - at 05/05/2026 04:50AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 05/05/2026 03:42AM
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 11 hours ago - at 05/05/2026 02:29AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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