Outage in Twilio
SMS Delivery Delays and Failures between Twilio and Multiple Networks in Malaysia
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures affecting customers sending messages to subscribers on multiple networks in Malaysia for 12.1 hours. The SMS service in the APAC region was impacted, preventing reliable message delivery to Malaysian mobile networks. The team identified the root cause and implemented a fix, with service recovery observed and monitored until full resolution was confirmed.
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/05/2026 02:33PM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 1 month ago - at 05/05/2026 12:33PM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 11:59AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 07:57AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 05:52AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 04:50AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/05/2026 03:42AM
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/05/2026 02:29AM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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