Outage in Twilio
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio's User Authentication Identity Gateway API experienced increased failures and high latency specifically for Verizon connections in the United States, affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes services. The incident lasted 7.9 hours, during which customers experienced degraded API performance when interacting with Verizon's network. The issue was resolved after multiple recovery attempts and monitoring periods, with service returning to normal operation.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency to Verizon in United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/05/2026 02:28PM
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.
MONITORING
about 1 month ago - at 05/05/2026 12:27PM
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 11:58AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
MONITORING
about 1 month ago - at 05/05/2026 11:31AM
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 10:54AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 08:54AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 1 month ago - at 05/05/2026 07:40AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 05/05/2026 06:43AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency to Verizon in United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
Delivery Delays and Failures from WhatsApp, Verify, Conversations, and Messenger Platform - about 22 hours ago
SMS Delivery Delays from Twilio to Glo Nigeria - 1 day ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
