Outage in Twilio
SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures when sending messages from Twilio phone numbers to subscribers on the Elisa and Telia networks in Finland. The issue affected SMS services in Europe for 3.3 hours, preventing reliable message delivery to users on these specific Finnish mobile networks. Twilio identified the root cause and restored normal SMS delivery operations to both affected carriers.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 05/05/2026 12:20PM
The incident has been resolved and SMS delivery from Twilio Phone numbers to Elisa and Telia network subscribers in Finland is operating normally.
MONITORING
about 3 hours ago - at 05/05/2026 10:18AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Elisa and Telia network subscribers in Finland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 05/05/2026 10:07AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Elisa and Telia network subscribers in Finland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 4 hours ago - at 05/05/2026 09:04AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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