Outage in Twilio
Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced network degradation between regions that impacted voice calls, video sessions, and webhooks for 8.4 hours. The incident affected multiple components including Group Rooms, PSTN, SIP Interface, Client Web, Client Mobile, and Conference services, causing call quality issues and dropped webhooks for traffic traversing between regions. The cross-region connectivity issues were resolved and services returned to normal operation.
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Group Rooms Twilio PSTN Twilio SIP Interface Twilio Client Web Twilio Client Mobile Twilio ConferenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 05/09/2026 10:21AM
The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 05/09/2026 06:51AM
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 05/09/2026 05:00AM
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 05/09/2026 04:18AM
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 05/09/2026 04:00AM
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
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