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Outage in Twilio

SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States

Minor
May 10, 2026 - Started about 1 hour ago
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures from a subset of short codes to Verizon network subscribers in the United States, affecting the SMS Short Code service in North America. The incident lasted 8 minutes and was classified as minor. The team actively investigated the issue during the outage period.

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
INVESTIGATING 18 minutes ago - at 05/10/2026 01:22PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 hour ago - at 05/10/2026 12:21PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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