Outage in Twilio
SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery failures from a subset of toll-free numbers to United States recipients over a 7.9-hour period. The issue affected SMS Toll-Free services in North America, with the team identifying the cause and working on resolution throughout the incident. Upon completion of their investigation, Twilio determined that the event resulted in no actual customer impact and all systems returned to normal operation.
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
26 minutes ago - at 05/12/2026 02:58PM
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
MONITORING
34 minutes ago - at 05/12/2026 02:50PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 5 hours ago - at 05/12/2026 10:49AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 7 hours ago - at 05/12/2026 08:43AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 05/12/2026 07:41AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 8 hours ago - at 05/12/2026 07:03AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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