Outage in Twilio
SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya
Resolved MinorIncident Report
Summary AI Generated
Twilio customers experienced SMS delivery delays when sending messages from Twilio phone numbers to Airtel network subscribers in Kenya for 3.4 hours. The issue affected SMS services in the Middle East & Africa region. Twilio's team identified the root cause and restored normal SMS delivery operations to Airtel Kenya subscribers.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/21/2026 08:10PM
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.
MONITORING
1 day ago - at 05/21/2026 06:11PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 05/21/2026 05:15PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 05/21/2026 04:49PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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