Outage in Twilio
Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced elevated latency issues when connecting to Dialogflow CX agents via the VirtualAgent service for voice interactions, lasting approximately 4.9 hours. The incident affected the Dialogflow component, causing delays in voice conversations with virtual agents. Engineers resolved the latency issues and confirmed full service recovery.
Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.
Components affected
Twilio DialogflowTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 05/25/2026 06:21AM
We are no longer experiencing latency when conversing with Dialogflow CX agents via . This incident has been resolved.
INVESTIGATING
about 18 hours ago - at 05/25/2026 04:21AM
We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 20 hours ago - at 05/25/2026 02:30AM
We are continuing to experience latency conversing with voice Dialogflow CX agents via . Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 21 hours ago - at 05/25/2026 01:30AM
Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.
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