Outage in Twilio
SMS Delivery Delays from Twilio Phone Numbers to Telkom South Africa
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays from Twilio phone numbers to Telkom network subscribers in South Africa for 4.7 hours. The issue affected SMS services in the Middle East & Africa region, causing delayed message delivery to users on the Telkom network. The team identified the root cause and restored normal SMS delivery operations.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/25/2026 08:30PM
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa is operating normally.
MONITORING
about 5 hours ago - at 05/25/2026 04:54PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 05/25/2026 03:53PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 6 hours ago - at 05/25/2026 03:47PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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